Gero Exchange is Africa's leading cryptocurrency trading platform, making buying, selling, and trading digital assets accessible to everyone. We support Bitcoin, Ethereum, USDT, and 50+ other cryptocurrencies with institutional-grade security.
How do I verify my account?+
Account verification requires a valid government-issued ID and proof of address. Navigate to Profile → Account Verification to begin. Verification typically takes 1–3 business days.
What are the trading fees?+
Gero charges a flat 0.1% maker and 0.2% taker fee for spot trading. Higher-volume traders enjoy reduced fees through our tiered fee structure. Stablecoin pairs carry a 0.05% fee.
Is my crypto safe with Gero?+
Yes. 95% of funds are stored in offline cold storage vaults. We use AES-256 encryption, mandatory 2FA, and run 24/7 automated threat detection. Gero is SOC2 certified.
How can I deposit funds?+
You can deposit using bank transfer, Visa/Mastercard, or by transferring crypto from an external wallet. Go to Dashboard → Deposit to get started. Bank transfers are typically instant to 24 hours.
Is there a mobile app available?+
Yes! The Gero mobile app is available on iOS (App Store) and Android (Google Play). All features including trading, withdrawal, and portfolio management are available on mobile.
How do I create an account?+
Creating an account takes just 2 minutes. Click "Sign Up", enter your name, email, and password, then verify your email address. You can start exploring immediately — full trading requires KYC verification.
How do I reset my password?+
Click "Forgot Password?" on the login page, enter your registered email, and follow the instructions in the reset email. The link expires after 30 minutes for security.
Can I have multiple accounts?+
No. Each user is allowed one account per email address and one verified identity. Operating multiple accounts violates our Terms of Service and may result in account suspension.
How do I update my personal information?+
Go to Settings → Profile to update your name, phone number, and profile picture. Changing your email requires identity verification. Country of residence cannot be changed after KYC completion.
What is KYC and why do I need it?+
KYC (Know Your Customer) is an identity verification process required by financial regulations. It allows you to increase withdrawal limits, access all trading features, and ensures a safe environment for all users.
How does Gero protect my funds?+
We use military-grade AES-256 encryption, store 95% of assets in cold storage, employ 24/7 threat monitoring, and are SOC2 certified. Multi-layer protection protocols safeguard your assets at all times.
How do I enable two-factor authentication?+
Go to Settings → Security → 2FA. We support Google Authenticator and SMS-based 2FA. We strongly recommend Google Authenticator for enhanced security. Once enabled, 2FA is required for login and withdrawals.
What should I do if I suspect my account is compromised?+
Immediately change your password, disable 2FA and re-enable it, revoke all active sessions, and contact our support team at security@gero.exchange. We recommend enabling withdrawal whitelist addresses for additional protection.
What is the withdrawal whitelist?+
The withdrawal whitelist restricts withdrawals to pre-approved wallet addresses only. Once enabled, adding a new address requires email confirmation and a 24-hour waiting period, significantly reducing theft risk.
What cryptocurrencies can I trade on Gero?+
Gero supports 50+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Solana (SOL), BNB, and many more. New assets are regularly added based on market demand and security assessments.
What are maker and taker fees?+
A maker adds liquidity by placing a limit order. A taker removes liquidity by filling an existing order. Gero charges 0.1% for makers and 0.2% for takers. High-volume traders get fee discounts through our VIP tiers.
How does the Swap feature work?+
Swap allows you to instantly exchange one cryptocurrency for another at real-time market rates. Simply select the coins, enter the amount, review the rate and fee, then confirm. Swaps typically complete in seconds.
Gero Earn lets you earn up to 15% APY on stablecoins like USDT by participating in our yield-generating programs. Simply deposit your stablecoins and start earning daily rewards with no lock-up periods on flexible plans.
How do I deposit cryptocurrency?+
Go to Wallet → Deposit, select your cryptocurrency, and copy your unique deposit address. Send funds from your external wallet to this address. Deposits typically confirm within 10–30 minutes depending on the network.
What are the withdrawal limits?+
Unverified accounts: $1,000/day. Level 1 verified: $10,000/day. Level 2 (Full KYC): $100,000/day. VIP accounts have custom limits. Limits reset daily at midnight UTC.
How long do withdrawals take?+
Crypto withdrawals are processed within 30 minutes during business hours. Network confirmation time varies: BTC ~30 min, ETH ~5 min, SOL ~1 min. Fiat withdrawals to bank accounts take 1–3 business days.
Can I deposit using a bank transfer?+
Yes! Gero supports local bank transfers in Nigeria, Ghana, Kenya, and South Africa. Go to Wallet → Deposit → Bank Transfer, select your bank, and follow the payment instructions. Funds typically reflect within 1–24 hours.